Our Reviews

They fixed the issue right away and the cost was fair.

Great dealership, friendly staff. Roger Smith in the Quicklube is always friendly and professional

Only a oil change today, but the crew is good and professional.

After the tire rotation the techs need to check the air pressure

Adam our salesman was great more that helpful 👍

Very quick oil change

What can I say other than my 9am appointment to have my front grille replaced that was damaged a few weeks back when both ice and snow slid off the Roof even though I thought that I had parked far enough back to allow for the snow an ice to fall short an not hit the front of my Chevrolet Traverse it did just the same. That was the reason for my appointment yesterday to have my front Grill removed and replaced with a new one that was covered so graciously by Wernigs insurance. An everything went smoothly. I arrived at 8:55am for my 9am appointment an Travis wrote up my service Ticket at 9:05am an I went into the Customer's Lounge to sit an watch that brand new Samsung Smart TV while my Chevrolet Traverse was having its Grill removed and replaced with a Brand New Shiny one all in less than an hours time much to my Satisfaction and surprise. Hence my 5- ☆☆☆☆☆ Rating.

I pulled in the quick lube stall, informed the technician of needs for oil change, new oil filter and tire rotation! Shortly after walking into the show room waiting room, my vehicle had the service complete. Super Fast!!

Fast friendly service. Thank you!!

Did good job.

Oil change/tire rotation and repair service workers were very pleasant and informative and efficient. I understand that a mouse jumped out when the hood was opened, startling the worker. Hopefully he has recovered. 😊

As I start planning for spring trips the first stop is at my dealership. Jim Wernig has the best drive up service, so I stopped to get my oil changed. All my fluids checked and filled and my oil changed in quick order. Thank you guys!

Andy,Chris and Sam were all great! They understood our needs and went to work to find us what we wanted in our price range.

Randy at Wernig GMC went above and beyond to help me with turning in my lease, helping me find a new vehicle, and accommodating my busy schedule. He is patient and not pushy. This is the second time Randy has helped me get a vehicle and I truly appreciate the 5 service I received both times.

good job a little pricey .brougth my own oil @filter charged me 22.00 dollars i will go somewhere elese.

I was there for an oil change. Everybody was nice and it took very little time. Also the 8 quart oil change for $70.00 is a great deal for me.

Jake is amazing. He made everything easy and seamless. He picked out the right car and made it happen.

As usual service team was great. This was a 2 month long process with an impossible insurance company. In the end I had to pay the entire amount but everyone at the dealership was patient through the process and I received a new transmission with a 100,000 warranty. Always a great experience with the service staff at Wernig. All my repairs are done through Wernig Chevrolet.

As always professional and friendly

Friendly service

Great stuff

Bill the salesman was very helpful and informative.

Very professional and customer oriented. Polite happy workers

Got a hold of Jake who I bought the vehicle from, let him know I was having it towed there. The dealership took care of everything from there on out, including get me back on the road with a loaner vehicle. Great service and I appreciate it!

Truck in for LOF and the tech who checked tire air pressure did not return valve stem covers on all 4 tires.

Great service

BOYS DID A GREAT JOB

Good

It was fine… I had scheduled a time but really was just next in line…. Oil change done… I left and then I get a call that there are 2 recalls so I had to make another appointment…. Should have been done when I was there… I leased from Wernig… why did this not come up when my name was punched in?

The guys in the oil change bays are top-notch, always courteous and helpful

I love the staff/crew at Wernig. . . . that's why I keep coming back!

Everyone was wonderful! And everything was fantastic!

Ok

Got the vehicle in for an oil change and a tire rotation. The service department did an awesome job in and out very quickly. Thank you very much.

Got what I needed, done in a timely manner.

Travis and Jessica take great care of me. Travis works hard to make sure you are taking care of.

Fast and a job well done!!!

Easy and smooth 😎

Picked up car after being g quoted $1500 for shocks struts etc and paying over $2100. Took care downstate and it was so squirrely on the highway that we almost got seasick. Dropped it back off yesterday. Not Happy!

Fast, and all parts were in stock. Compete break job on a 21 Silverado 2500hd. Everything feels like new again. Thank you!

Very quick service, knowledgeable, employees, very good overall experience! Would recommend to other others

Chris Maxon is the best, I called him told him what I wanted and we just moved forward. He answered all our questions and spent alot of time with us going over everything on our new Traverse. We will be buying our next vehicle through Jim Wering.

I recently converted to Chevrolet pickups. The last I’d bought was 1985.., Very happy I did. Great experience with sales Randy Z We will be purchasing from this dealer going forward.

Friendly, courteous and knowledgeable employees. No waiting to get in.

It was great

Friendly and timely service. Always a good experience.

The fact I’ve been a Jim Wernig customer for 50 years says it all about my experience.

The crew was great helpful and friendly.

Very timely and friendly staff. Also took the time to answer a few questions that I had.

I was very happy with the dealership associate Casey Hogan. He was very helpful and a real professional. Helpful and made sure that I understood the changes in my new lease were covered. Given my second with Casey I would have on problem refereeing anyone to him for assignment. Great job Casey 👍

Jake was very helpful in guiding us to a vehicle that would suit our needs. He wasn’t pushy or aggressive which is very import to me.

I stopped by the Quick Lube for an oil change, tire rotation and to have the boys look at tire sensor issue. Great service, thorough and friendly.

I love the staff at Wernig Detailing Shop. They take the time and invest themselves into each and every customer. I'll definitely be back.

The workers were great! Made me feel very comfortable. Nice and quick!

They were right on the problem and fixed the same day

Everyone was help Andy along with Casey. Listen to what we were looking for. Please with the time they spent with us.

Satisfied with the entire appointment

Great experience

Staff always friendly and quick service. Questions answered

I cannot say enough good things about working with Jake! From the moment I reached out, he was responsive, knowledgeable, and genuinely excited to help me find the perfect vehicle. He made the entire process unbelievably smooth… zero stress, zero pressure, and 100% professionalism with a side of humor that made everything more enjoyable. Jake went above and beyond to make sure I felt confident in my purchase, answered every question I had, and handled the details with speed and precision. It was, hands down, the easiest and most seamless large purchase I’ve ever made.

Very helpful and knowledgeable

Quick and painless. Got what we were looking for!

Leaving on trip and stopped to see if they had time to change oil and rotate my tires, young man who helped was friendly and professional answering my questions and took care of everything and had me on my way home very quickly

Awesome service. Fast in and out.

Very quick service, priced seem incredibly high.

Jake and Samantha handled everything very professionally. We were very happy to deal with both of them.

This dealership is all about customer service. I’m going to say probably the best dealership I have ever been to. I will continue shopping here as well service.

Service personnel were very attentive to my needs. Listened to what I was experiencing. Asked the right questions. Provided updates on the status of my vehicle repair / diagnosis.

Got to the issue, repaired same. No charge the tech had over torqued and a seal broke . Mistakes happen and these guys own it and made it right.

They had time to rotate my tires!

Randy was very helpful in explaining all the details and answering all our questions.

Quick and easy!

Friendly and knowledgeable

Very happy with the service I received from everyone at Jim Wernig

The process to purchase a new vehicle is quick and easy. Randy is awesome to deal with.

Great service oil change

Job was done in a timely manner and the service people were accommodating and friendly!

Very nice people to work with

I’ve found this dealer to be the best I’ve ever had the pleasure to do business with. They actually care about customer satisfaction. They strive for excellence. GM should use them as an example to educate other dealers on how to provide customer service.

Had my truck in for a LOF.

Get my oil changes at the dealership most of the time. Excellent service, very helpful and knowledgeable people.

THEY ALWAYS HAVE DONE A GREAT JOB FOR ME. RANDY GOES OVER EVERYTHING FOR US. SAMANTHA DID A GREAT JOB ON THE PAPERWORK.

Effective and efficient. Travis provided professional and amiable communications, customer service and articulation of printouts and test results. The technician performed excellently and shared issues completion status. The facility is very clean, well stocked with beverages and comfortable surroundings. My vehicle was purchased at Wernig, through Chris, and all of the above is the reason I keep coming back for service. All my previous maintenance visits have always lived up to the above standards also.

Polite, fast, easy

Professional & gets the job done in a timely manner

Service was quick and professional.

Very nice to have a loaner car

It’s always a pleasure working with everyone at the Jim Wernig family!

Quick oil change

Had an oil change and tire rotation. Staff was very friendly and took care of me quickly.

The service and explanations I received from Matt and Travis were easy to understand and right to the point.

Very friendly and the job was completed quickly.

Service was excellent as was the staff

Good pe

Called about my issue and was told the service manager needed to look at my truand he should be there. I went to the dealership and then was told I needed an appointment for the service manager to look at my truck. The appointment was for two weeks later. At the appointment I was told my truck wasn't covered for this repair. Why wasn't this communicated the first time I called? I wasted a lot of time and don't feel like I was treated like a valued GM customer. I have owned GM vehicles for over 30 years and never have gotten such a run around about covering this repair.

They had exactly what we needed in stock. The deal was very easy and well explained. The delivery was flawless and left us with no questions. I would definitely recommend this dealer and especially Casey hogan our salesman.

Great customer service

Your service team is kind and helpful. I didn't have my car repaired but it was because my car isn't worth another two thousand plus in addition to the ,ten thousand I just put into it in Lansing. I am looking for a new hybrid car. I enjoyed the electric car you loaned me but it wouldn't work for all the traveling I do. I will continue to service my next car at your dealership if possible.

Friendly and very professional from the service tech to the cashier.

Na

Friendly, informative and helpful, guys did a great job

I had a very tight time window that I had to get a new truck due having to travel for work. Casey was able to get everything scheduled so it was a really smooth process. Truck was prepped when I got there in the morning. Finance was ready soon as I walked in the door. 30 minutes in and out. Just like Casey promised.

ALWAYS A POSITIVE EXPERIENCE

The guys were friendly and did a great job

Everything was well explained, Trevor was very caring....

The process was relatively simple and quick

They did check my tire or airclear or fill my windshield fluid

I came in for an oil change. I get anxious, as this car stuff is new to me. The young man that was working was so nice, kk d, and patient.

warranty work started on 2024 Silverado

Quick,easy and courteous

Great service

The service department was extremely helpful. We needed our cameras recalibrated after a windshield replacement. They got us in the next day. Dropped us at home, performed the service, then called and picked us up from home and brought us to the dealer for the return of our vehicle. Simply very precessional and extremely helpful. Awesome service.

Chris was great. Smooth and professional but tearted me like family. Great.

fast and friendly service

Always very professional and efficient service

Always Always very good good people to deal with...service dept. goes over and above good service

An hour wait for an oil change!

Very quick and pleasant.

Went for an oil change and bought a new car

I always receive the absolute best service whenever I visit the service department. Everyone extends a genuine concern for my needs and assist me in every way necessary. I’ve been a customer for nearly 30 years and will continue to have Wernigs service all my vehicles.

Service writers are the best in the business

Oil change only, car is just over 1yr old, lease with only 5800 miles. The young gentleman that changed it was very caring and went out of his way to may this “first” experience enjoyeable. Thank You.

Professional and thorough

Everyone is top notch in the maintenance department

All your employees were great.

Great

Absolutely amazing! Quick and easy process, made it very easy with the paperwork process! Would definitely buy another car from Casey!

Love the service, the price is the issue. I'm retired and on a fixed income so $84.00 is a lot of money for a oil change. Living 250 miles one way from the dealership and the cost of gas makes regular oil changes at dealership to costly. I happened to be coming through the area on my way home snd it was very convinient because of that. Again great service and everyone was very professional. Thank you for swueezing me on.

Everyone was nice and professional

Great experience

as always great customer service

Easy

The job was done timely and efficiently.

I had a very positive experience at Jim Wernig Chevrolet. Randy was very helpful, knowledgeable and non-pressuring. Kevin was great as well. I will be a return customer.

I needed an oil change and tire rotation. The staff were very friendly and quick to help us. There was some confusion about the tire rotation but when that was discovered, it was quickly taken care of in a professional manner.

Routine maintenance visit. Staff courteous and efficient

The most pleasant experience I have ever had buying a car. Andy, Gene, Casey, and the crew were amazing! I left with the right vehicle for me, and at a price that fit my budget. They were very generous! Thank you so much!

Fast friendly service

Like the new garage

Super organized and super fast!

Chris Mason was very helpful in helping us through the leasing process.

Oil change was done quickly

Desk guy was awesome fixed everything!!! I will recommend you.

Randy & Andy again did a great job! New car with the power seat. Always wanted it.......

Got oil change and tires rotated. Very pleased with the service

quick and easy

Good job with oil change.

Service manager Travis is the best. We’re sticking with Chevy in good part because of his work and dedication.

Got right in the young men did a good job

Very nice and answered my questions about my tires

It is what I expected

ok

Customer service was fabulous

Went in for an oil change the technician broke my airbox by slamming it shut.They also left oil handprints on my hood and door. I’m still waiting on my replacement airbox!

Great team, very welcoming and nice.

Adam went out of his way to assist with our warranty work. He even arranged the most beautiful loaner car!

Truck was in for LOF and tire rotation.

Very busy but the wait was worth it

Tires were rotated in a timely, however, did not give an update on the wear of the tires.

It's always a great experience dealing with Wernig Chevrolet!

It was great as usually

good people to work with gets things done in a timely manner or l wouldn’t keep coming back

Service was good

Oil change and vehicle scan went well. Took about a half an hour and that was only because of a situation with the vehicle in front of us.

It was great

I found my truck online and Bob arranged to get it to their dealership. Like I told Kevin and Bob, "This is how I buy my vehicles. I find them, I buy them, no test drive needed because that is how I roll." Kevin and Bob honored the way I bought my vehicles and it was nice to have a smooth transaction. I appreciated the down-to-earth, real person interaction with these two men during my truck purchase. I do not like sales people that are plastic, and these two, they were anything but that. I genuinely enjoyed my purchase experience and I had fun talking to both Kevin and Bob. Thanks you two! I love my new truck. Who knew that I would become a truck girl. That even surprised my husband, ha!

Matt and Traves are excellent representatives of your dealership. Their willingness to help find a solution is very appreciated. Service Team acts very professional

These guys know customer service.

Good service

The service dept found an issue with my truck and was able to repair it in less time than they thought.

Always a good experience! I'm met with a friendly team and a quick and easy oil change experience!!

The best service

Great service team

Always a pleasure!

We waited 45 minutes before service was started. Once work was started it was performed quickly and efficiently. The checkout process was another 15 minutes. This may have been the result of paying with a personal check, which I have always done. Although the service provided was first rate as always, I would be hard pressed to describe it as "Express"

Too long to get parts

I came on my lunch hour and it took more than that. They had issues as I could see the tech checking multiple times on the dipstick. They had over filled the oil, it had to be drained and refilled. The tech gave me a $10.00 discount. Please consider in the future asking the customer about leaving the vehicle and giving the customer a ride somewhere. It is freezing in that building and after an hour I was freezing.

Great Crew!

Good stuff

Great service all around and always willing to help

Service Techs kept me updated and repairs were finished same day.

Service technicians were courteous and very professional. A job well done under conditions of being very busy.

I had a coupon for an oil change and tire rotation but would only honor one or the other. The work was already done so I had to make a choice. Next time I’ll be more aware!

I appreciated the high level of personal service.

excellent service and quick, would definitely recommend

Always Great Service with this dealership, and friendly staff!!

Great experience.

Everyone there was great. All were super nice and helpful. We got a great deal which allowed us to stay local.

All your service guys are so polite

Guys were great as always

Nothing to report.

No comments

Outstanding!!

Great staff

They never checked air filter. I had to ask them to put air in my tires. It felt very rushed and unprofessional. The oil change cost me $65. I been bringing my car to Wernig for an oil change for the last 4 or 5 years, this was the worst service I’ve had.